Question 1

What if the bike does not release?

Accepted Answer

Repeat the hire process using the same card, you can choose the same bike or a different bike.  It is a smart system and will not charge you twice. 
If at any time you find you have been overcharged just email , call or text to 0414 84 82 84. We will look after you!

Question 2

Do you have electric Bikes?

Accepted Answer

No. Pedal bikes are the future!

Question 3

Do you have child seats?

Accepted Answer

Yes.  A child seat will hold one child with a maximum weight of 20 kg. Ensure your child is strapped in safely & fitted with a helmet.
Please, never leave your bike unattended with a child in the child seat.

Question 4

Are there bikes for children?

Accepted Answer

Yes.  Most stations have bikes for children from 110 cm and taller.

Question 5

What are the payment options?

Accepted Answer

Credit Card and debit cards only. No Amex, or cash. When you tap your card a pre authorisation is taken and then the cost is calculated when the bike is returned.

Question 6

When are you open?

Accepted Answer

All bike hire stations are open from 6 am till 9 pm approx. everyday. Subject to seasonal conditions.

Question 7

What periods can I hire for?

Accepted Answer

We offer 1 hour, 4 hour, 24 hour, 3 and 7 days, on all our bike hire stations.

Question 8

Where do I get helmets or bike locks?

Accepted Answer

Free helmets and bike locks from nearby retailers listed on the bike station.  These should be returned to the same retailer after your ride.

Question 9

Do I get a refund if I return the bike early?

Accepted Answer

No.  If you have returned the bike early because of a problem please  email or ring us and we will sort out a refund.

Question 10

What happens if I bring the bike back late?

Accepted Answer

There will be an extra charge if the bike is returned more than 10 minutes after your hire period.

Question 11

Can you book a bike?

Accepted Answer

Sorry no.  Bikes in stations cannot be booked or reserved.  However most hires are for short periods so there are always bikes coming and going.

Question 12

Can I be sure there are bikes when I get there?

Accepted Answer

We can't.  Bikes in stations cannot be booked or reserved.  However most hires are for short periods so there are always bikes coming and going.

Question 13

Can I change my bike?

Accepted Answer

Yes.  Just return the unwanted bike and go through the process to hire another bike including the swiping of your Credit Card.  You will NOT be charged again providing your bike change is within your initial hire period.  You can change bikes as often as you want within this initial hire period.

Question 14

What if cannot return the bike?

Accepted Answer

When hiring from the station one stipulation is that the bike must be returned to the station.  If there is ever an issue or breakdown just return to the bike station and contact us on 0414 84 82 84.

Question 15

How do I know that the bike has been locked in securely after I return it?

Accepted Answer

Return the bike to the station from which you hired it and lock it into a vacant dock by pushing in and pulling out the bike.  If the bike stays in the dock, you know that you have returned it securely.  If the bike does not lock in, push it in again little more firmly.

Question 16

Do I need a helmet?

Accepted Answer

Yes.  It is compulsory in Australia for all bike riders to wear a helmet. Large fines (over $300) are in place and police are actively looking for riders without helmets.
All road and bike path rules need to be followed, for more road rules click here.

Question 17

Can I hire a bike at night?

Accepted Answer

No stations shut down around 9 pm.

Question 18

Can I rent a bike if I am less than 18 years of age?

Accepted Answer

Yes, but you need an adult to accept the waiver before hiring.

Question 19

Can I contact you by Phone?

Accepted Answer

Yes.  Call for any enquiries or issue.  Mobile 0414 84 82 84 or email at info@boomerangbikes.com.au

Frequently asked questions